If reservation made at least 30 days prior to arrival a deposit including 50% of the total reservation cost will be charged at time of booking. Remaining 50% balance is due 29 days prior to arrival.

If reservation made less than 30 days prior to arrival the total reservation cost will be charged at time of booking.

The credit card used for the deposit must be in guest’s name or in the name of a member in the traveling party.

• Castle will provide a full refund (excluding the $30+tax Reservation fee) for cancellations made up to 30 days prior to arrival. If a cancellation is made 29 days or less prior to arrival (including no-shows), all payment collected will be forfeited, except for the checkout cleaning fee and damage protection fee.

• Castle will provide a full refund (not including the $30 + tax non-refundable reservation processing fee) for cancellations at least 4 days prior to arrival.
• If cancellation is made 3 days or less prior to arrival (including no-shows), Guest will forfeit 50% room rate deposit + tax and the $30 Reservation fee + tax.

• Castle will provide a full refund for cancellations at least 30 days prior to arrival. Castle will also charge a Cancellation Fee at $100 + Tax.
• Castle will provide a full refund (not including the non-refundable reservation processing fee + tax) for cancellations made up to 30 days prior to arrival. Castle will also charge a Cancellation Fee of $100 + Tax.
• If cancellation is made 29 days or less prior to arrival (including no-shows), Guest will forfeit 50% room rate deposit + tax and the $30 Reservation fee + tax.

• If a prepaid nonrefundable rate was booked, in the event of a cancellation, all payment collected will be forfeited, except for the checkout cleaning fee and damage protection fee.

Please visit www.castleresorts.com/package-policies if you have booked a package deal or as a corporate club member to see specific deposit & cancellation policies, package inclusions, and a comprehensive list of all applicable terms & conditions for your selected package.

• • Room rates are subject to Hawaii General Excise Tax and Transient Accommodations Taxes, which currently totals 17.962%.
  • A non-refundable $30 Reservation Processing fee will be charged at the time of booking.
  • The bundled Checkout Clean Fee and Accidental Damage Protection Fee (plus tax) will be applied to all bookings to protect guests from accidental damage costs.
• 1-2 Nights Stay
  • Hotel Room $139
  • Studio $149
  • 1 Bedroom $179
• 3-9 Nights Stay
  • Hotel Room $169
  • Studio $179
  • 1 Bedroom $199

There is no minimum stay requirement for all reservations, except for stays from December 23 - January 2 when there is a 3 Night Minimum stay.

• • Children 17 and under stay free using existing bedding; total occupants including children cannot exceed the maximum occupancy of the confirmed room. Noncompliance with this policy can result in a supplemental per person fee an/or immediate cancellation of the right to occupy the unit.
  • Cribs are subject to availability and can be rented for $20 per night.
  • Rollaway Beds are subject to availability and can be rented for $25 per night.

• • Parking can be purchased for $17 per day.
  • Additional housekeeping services can be requested for a surcharge.
  • You may use Castle's Island Grocery Delivery Service to order your groceries & have them delivered to your room prior to arrival or during your stay. Visit www.GoRamble.com. Fee applies

To be eligible for a qualified rate (Military, Senior, Kamaaina, Government, AAA/CAA, Commercial, Airline employee, Owner Club, Travel Agent, etc.) guests must present a valid form of identification at check-in. If you are unable to provide sufficient identification, Castle Resorts & Hotels will provide you with the best available rate at the time of check-in.

Castle offers a pre-pay & non-refundable rate for selected properties at various times. To be eligible for this special rate, the full amount must be paid by the time of booking. All bookings are final and may only be altered by a qualified Castle Employee. Cancellation will result in a full stay charge.

Castle Resorts & Hotels cannot guarantee requests for specific units but will honor such requests when feasible based on availability at check-in. Castle Resorts & Hotels reserves the right to substitute alternate accommodations of a similar or superior room type. All reservations are subject to change or cancellation if rooms become unavailable for reasons including, but not limited to, natural disasters or other acts of nature, damage to the property or maintenance problems, strikes, owner usage, sale of unit, changes in applicable law, or failure of other guests to vacate as scheduled.

Front desk hours: 6 am - 10 pm
After hours security provided on property
Check-in: After 3 pm
Check-out: Before 12 am
For after hours check-in, security staff is available on-site to assist.

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

• • Rates, restrictions, policies and all information are subject to change without notice.
  • Occupancy of the unit is subject to the house rules of the Waikiki Grand Hotel Association of Apartment Owners, which are applicable to all owners, guests and occupants.
  • Castle Resorts & Hotels reserves the right to terminate occupancy without a refund should violations of house rules occur.
  • At least one person from the confirmed party must register at the front desk during business hours and be the responsible occupant for the entire length of stay.
  • No subleasing is allowed.
  • All offers are subject to program availability.
  • Rates are listed in US dollars except where noted otherwise.
  • All published rates are commissionable to travel agents at 10%.