Yes, your card will be charged the required deposit at booking. If you are booking a non-refundable rate, your card will be charged the entire stay at booking.

Yes, a non-refundable reservation processing fee of $30 is applied to each reservation.

A daily resort fee of $20 plus tax applies. This includes entry gate access to the resort premises and Ocean Club and parking permit. If arriving on April 1st, 2023 or later the resort fee is $25 plus tax per day.

The bundled Checkout Clean Fee and Accidental Damage Protection Fee (plus tax) will be applied to all bookings to protect guests from accidental damage costs. Fees are per stay, per unit, plus taxes:<

• • Two Bedroom $295
  • Three Bedroom $355

A 3-night minimum is required for arrivals from January 3 - December 25. A 5-night minimum stay is required for arrivals from December 26 - January 2.

Yes, as long as the cancellation does not fall within the required cancel period.

Please refer to our Policies Section below.

To modify or cancel your reservation, please call (800) 367-5004 or +1 (808) 545-3510.

Standard check in time is after 3pm HST and check out is before 11am HST.

Front Desk hours are from 9:00AM to 6:00PM. If you plan on arriving after that time, please contact us prior to arrival at (808) 886-4307 prior to arrival.

You may request for early check-in or late checkout, which will be subject to availability. Fees may apply.

If you made an online reservation, you will be receiving an email confirmation. Please check your spam/junk mail folder if you have not received anything. To reconfirm your reservation, you can call our customer representative at (800) 367-5004 or send us an email [email protected].

Yes, you can upgrade to a larger suite or room with a view. Call us at (800) 367-5004 and a customer representative will be delighted to assist you.

A daily resort fee of $20 plus tax applies. This includes entry gate access to the resort premises and Ocean Club and parking permit. If arriving on April 1st, 2023 or later the daily resort fee is $25 plus tax.

You may make requests at the time of booking. Please note, requests are not guaranteed but we will do our best to accommodate all requests.

Please refer to our Policies Section below.

Yes, cribs may be rented for $20 per night (subject to availability). You may request at the time of booking.

Yes, all rooms have free high-speed Internet.

Daily housekeeping is available for a nominal fee.

All accommodations include fully-equipped gourmet kitchens, high-speed Internet, central air-conditioning, laundry room, and more. For a complete list of amenities, visit our guest rooms page.

All our rooms are non smoking in compliance with state law.

Unfortunately we do not.

Complimentary bathroom amenities include shampoo, conditioner, body lotion, facial soap, and body soap.

Yes. Our resort has a multi-level heated swimming pool, children's pool, and sand bottom whirlpool spa.

Yes, we provide beach towels.

Each townhome has 2 floors. Our resort does not have elevators.

All 2-bedrooms include 1 king and either 2 twins or 1 double bed. All 3-bedrooms include 1 king, 1 double, and 2 twin beds.

No, however there are a variety of breakfast options throughout Waikoloa Resort.

Ocean Club Bar and Grill is open from 11:30am - 8:00pm and features casual dining, snacks, and cocktails.

Transportations options are available from the airport to the property, including car, shuttle, taxi and public transit. Our property does not offer airport shuttles or transfers. Given the size of the Big Island, it is highly recommended that you rent a car. Castle Guests do receive a discount on rental cars.

While we are an oceanfront resort, the beach fronting out resort is not swimmable. The closest swimmable beach is located at Anaehoomalu Beach in Waikoloa Resort.

Approximately 18 miles or a half an hour drive.

Yes, we call a taxi for you as needed and requested.

Yes, parking is available and is covered through the daily resort fee.

A deposit of 2-nights room + tax and $30 + tax Reservation Fee will be charged at booking. The remaining balance will be collected 30-days prior to arrival. For reservations made 30 to 0 days prior to arrival, 100% of total reservation cost is due at booking.

Castle will provide a full refund (excluding the $30 + tax reservation fee and a $100 + tax cancellation fee) for cancellations made up to 30 days prior to arrival. If a cancellation is made 29 days or less to arrival (including no-shows), all monies collected will be forfeited.

A deposit of 2-nights room + tax and $30 + tax Reservation Fee will be charged at booking. The remaining balance will be collected 30-days prior to arrival. For reservations made 30 to 0 days prior to arrival, 100% of total reservation cost is due at booking.

Castle will provide a full refund (excluding the $30 + tax reservation fee and a $100 + tax cancellation fee) for cancellations made up to 30 days prior to arrival. If a cancellation is made 29 days or less to arrival (including no-shows), all monies collected will be forfeited.

Please visit www.castleresorts.com/package-policies if you have booked a package deal or as a corporate club member to see specific deposit & cancellation policies, package inclusions, and a comprehensive list of all applicable terms & conditions for your selected package.

All rates are subject to Hawaii general excise tax and transient accommodation tax totalling 14.962%

A non-refundable reservation processing fee of $30 is applied to each reservation.

A daily resort fee of $20 plus tax applies. This includes entry gate access to the resort premises and Ocean Club and parking permit. If arriving on April 1st, 2023 or later the daily resort fee is $25 plus tax.

The bundled Checkout Clean Fee and Accidental Damage Protection Fee (plus tax) will be applied to all bookings to protect guests from accidental damage costs. Fees are per stay, per unit, plus taxes:

• • Two Bedroom $295
  • Three Bedroom $355

A 3-night minimum is required for arrivals from January 3 - December 25. A 5-night minimum stay is required for arrivals from December 26 - January 2.

• • Children 17 and under stay free using existing bedding; total occupants including children cannot exceed the maximum occupancy of the confirmed room. Noncompliance with this policy can result in a supplemental per person fee an/or immediate cancellation of the right to occupy the unit.
  • Cribs are subject to availability and can be rented for $20 per night.
  • Rollaway Beds are subject to availability and can be rented for $30 per night.

• • Free parking is available for 1 vehicle per unit
  • Additional housekeeping services can be requested for a surcharge.

To be eligible for a qualified rate (Military, Senior, Kama'aina, Government, AAA/CAA, Commercial, Airline employee, Owner Club, Travel Agent, etc.) guests must present a valid form of identification at check-in. If you are unable to provide sufficient identification, Castle Resorts & Hotels will provide you with the best available rate at the time of check-in.

Castle offers a pre-pay & non-refundable rate for selected properties at various times. To be eligible for this special rate, the full amount must be paid by the time of booking. All bookings are final and may only be altered by a qualified Castle Employee. Cancellation will result in a full stay charge.

Castle Resorts & Hotels cannot guarantee requests for specific units but will honor such requests when feasible based on availability at check-in. Castle Resorts & Hotels reserves the right to substitute alternate accommodations of a similar or superior room type. All reservations are subject to change or cancellation if rooms become unavailable for reasons including, but not limited to, natural disasters or other acts of nature, damage to the property or maintenance problems, strikes, owner usage, sale of unit, changes in applicable law, or failure of other guests to vacate as scheduled.

Front desk hours: 9am - 6pm
Check-in: after 3 pm
Check-out: before 11 am
For after hours check-in and parking instructions: Please call the property in advance at (808) 886-4307

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

• • Rates, restrictions, policies and all information are subject to change without notice.
  • Occupancy of the unit is subject to the house rules of the Halii Kai at Waikoloa Association of Apartment Owners, which are applicable to all owners, guests and occupants.
  • Castle Resorts & Hotels reserves the right to terminate occupancy without a refund should violations of house rules occur.
  • At least one person from the confirmed party must register at the front desk during business hours and be the responsible occupant for the entire length of stay.
  • No subleasing is allowed.
  • All offers are subject to program availability.
  • Rates are listed in US dollars except where noted otherwise.
  • All published rates are commissionable to travel agents at 10%.