Yes, your card will be charged the required deposit at booking. If you are booking a non-refundable rate, your card will be charged the entire stay at booking.

A $25 resort fee plus tax applies to each room and day.

Please refer to the cancellation policy associated with your reservation.

Please refer to our Policies Section below.

To modify or cancel your reservation, please call (800) 367-5004 or +1 (808) 545-3510.

Standard check in time is after 3pm HST and check out is before 12pm HST.

You may request for early checkin or late checkout, which will be subject to availability. Fees may apply.

If you made an online reservation, you will be receiving an email confirmation. Please check your spam/junk mail folder if you have not received anything. To reconfirm your reservation, you can call our customer representative at (800) 367-5004 or send us an email [email protected].

Yes, you can upgrade to a larger suite or room with a view. Call us at (800) 367-5004 and a customer representative will be delighted to assist you.

We do charge a one-time resort fee of $25 plus tax for each room and day. The resort fee will include: Local, Toll Free Calls, Long distance calls (except international), Wifi, Local Newspaper, BPA Free Logo’d Bottle 1 per person, Use of Filtered Water Refill Station, Use of Fitness Center, Parking (upon availability), In room Coffee/Tea packet, and Coffee Station in lobby.

You may make requests at the time of booking. Please note, requests are not guaranteed but we will do our best to accommodate all requests.

Please refer to our Policies Section below.

Yes, subject to availability.

High-speed Internet access is free.

Yes, we provide daily housekeeping services for your comfort.

For a full list of amenities, please visit our Guest Rooms page.

Smoking is allowed from the 8th floor room balconies only.

Yes we do. ADA rooms are available in all categories. You may request at booking.

Complimentary bathroom amenities include shampoo, conditioner, body lotion, facial soap, and body soap.

We have a pool and it's open from 7:00 am - 7:00pm.

Yes, we provide beach towels.

We have 8 floors and 3 elevators to service them.

For available bedding options, please visit our Guest Rooms page.

Please note that bedding selections are provided by request only and we do not guarantee the requested bedding type. We do, however, do the very best we can to accommodate your requests.

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

Yes, Whisky Steak Wine (WSW) The Steakhouse is open daily for dinner and features first-class steaks, an array of seafood, the best wine list in East Hawaii, and a table-side Whisky Cart experience. Waioli Lounge is located in the lobby for grab & go lunch daily and cocktails & appetizers.

Public transportations are available from the airport to the property, including car, shuttle, taxi and public transit. Our properties do not offer airport shuttles or transfers.

Although Hilo Hawaiian Hotel is oceanfront, the beach is not recommended for swimming due to the lava rocks. The closest swimming beach is Reed's Bay, 0.15 miles from the hotel.

Approximately 1.5 miles.

Yes, we call a taxi for you as needed and requested.

Parking is available free of charge on a first come, first serve basis and it is not guaranteed.

All reservations require a deposit of one night plus tax to be charged at the time of booking. The remaining balance is due upon check-in.

Castle will provide a full refund for cancellations made up to 4 days prior to arrival. If a cancellation is made 3 days or less to arrival (including no-shows), deposit will be forfeited.

Please visit www.castleresorts.com/package-policies if you have booked a package deal or as a corporate club member to see specific deposit & cancellation policies, package inclusions, and a comprehensive list of all applicable terms & conditions for your selected package.

• • Room rates are subject to Hawaii General Excise Tax and Transient Accommodations Taxes, which currently totals 14.962%
  • A daily resort fee of $25 plus tax applies to each room.
  • The resort fee will include: Local, Toll Free Calls, Long distance calls (except international), Wifi, Local Newspaper, BPA Free Logo’d Bottle 1 per person, Use of Filtered Water Refill Station, Use of Fitness Center, Parking (upon availability), In room Coffee/Tea packet, and Coffee Station in lobby

3 Night Minimum Stay may apply during certain periods of the year. Please inquire with us for more details.

• • Children 17 and under stay free using existing bedding; total occupants including children cannot exceed the maximum occupancy of the confirmed room. Noncompliance with this policy can result in a supplemental per person fee an/or immediate cancellation of the right to occupy the unit.
  • Cribs and Rollaway Beds are subject to availability.

• • Free parking is available for 1 vehicle per unit
  • In room high-speed Internet access is free

To be eligible for a qualified rate (Military, Senior, Kama'aina, Government, AAA/CAA, Commercial, Airline employee, Owner Club, Travel Agent, etc.) guests must present a valid form of identification at check-in. If you are unable to provide sufficient identification, Castle Resorts & Hotels will provide you with the best available rate at the time of check-in.

Castle offers a pre-pay & non-refundable rate for selected properties at various times. To be eligible for this special rate, the full amount must be paid by the time of booking. All bookings are final and may only be altered by a qualified Castle Employee. Cancellation will result in a full stay charge.

Castle Resorts & Hotels cannot guarantee requests for specific units but will honor such requests when feasible based on availability at check-in. Castle Resorts & Hotels reserves the right to substitute alternate accommodations of a similar or superior room type. All reservations are subject to change or cancellation if rooms become unavailable for reasons including, but not limited to, natural disasters or other acts of nature, damage to the property or maintenance problems, strikes, owner usage, sale of unit, changes in applicable law, or failure of other guests to vacate as scheduled.

Check-in: after 3 pm
Check-out: before 12 Noon
Bell service: 6am - 9pm
24 hour Front Desk

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

• • Rates, restrictions, policies and all information are subject to change without notice.
  • Occupancy of the unit is subject to the house rules of the Hilo Hawaiian Hotel, which are applicable to all owners, guests and occupants
  • Castle Resorts & Hotels reserves the right to terminate occupancy without a refund should violations of house rules occur.
  • At least one person from the confirmed party must register at the front desk during business hours and be the responsible occupant for the entire length of stay.
  • No subleasing is allowed.
  • All offers are subject to program availability.
  • Rates are listed in US dollars except where noted otherwise.
  • A major credit card and ID is required upon check-in.
  • All published rates are commissionable to travel agents at 10%.