Yes, your card will be charged the required deposit at booking. If you are booking a non-refundable rate, your card will be charged the entire stay at booking.

A non-refundable reservation processing fee of $30 is applied to each reservation

The bundled Checkout Clean Fee and Accidental Damage Protection Fee (plus tax) will be applied to all bookings to protect guests from accidental damage costs. Fees are per stay, per unit, plus taxes:.

• • One Bedroom $275
  • Two Bedroom $325

Yes, as long as the cancellation does not fall within the cancel period.

Please refer to our Policies Section below.

To modify or cancel your reservation, please call (800) 367-5004 or +1 (808) 545-3510.

Standard check in time is after 3pm HST and check out is before 11 AM HST.

Front Desk hours are from 8:00AM to 5:00PM. Please call us at 808-322-9625 ahead of your stay if you plan on arriving after hours.

You may request for early checkin or late checkout, which will be subject to availability. Fees may apply.

If you made an online reservation, you will be receiving an email confirmation. Please check your spam/junk mail folder if you have not received anything. To reconfirm your reservation, you can call our customer representative at (800) 367-5004 or send us an email [email protected].

Yes, you can upgrade to a larger suite or room with a view. Call us at (800) 367-5004 and a customer representative will be delighted to assist you.

We do not charge a resort fee.

You may make requests at the time of booking. Please note, requests are not guaranteed but we will do our best to accommodate all requests.

Please refer to our Policies Section below.

Cribs are subject to availability and can be rented for $20 per night.

Yes, every room offers WiFi.

We offer optional housekeeping services for a nominal fee including full service or towels and trash.

Full service includes changing bed linens, cleaning bathrooms & changing towels, loading and running the dishwasher, emptying trash bins & replacing liners, dusting, vacuuming, sweeping, & mopping, replenishing supplies and toiletries.

• $95.00 for a 1 Bedroom
• $115.00 for 2 Bedroom/2 Bath
• $115.00 for a 2 Bedroom with Loft

Towels and Trash includes changing towels in bathrooms, emptying trash bins & replacing liners, and replenishing supplies and toiletries.

• $25.00 for a 1 Bedroom
• $40.00 for 2 Bedroom/2 Bath
• $45.00 for a 2 Bedroom with Loft

For a full list of amenities click HERE.

All our rooms are non smoking in compliance with state law.

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

Unfortunately we do not.

Complimentary bathroom amenities include shampoo, conditioner, body lotion, facial soap, and body soap.

Kanaloa at Kona has 3 pool areas, each with a Jacuzzi.

Yes, we provide beach towels.

We have 3 floors. There are no elevators.

Bedding selections are provided by request only and we do not guarantee the requested bedding type. We do, however, do the very best we can to accommodate your requests. All 1-Bedrooms include 1 king and 1 queen or 1 queen and a sofabed. All 2-Bedrooms include 1 king, 1 queen, and 2 twins.

We do not. However, we are just minutes from Keauhou Shopping Center which includes a variety of eateries and a supermarket.

No, we do not.

We do not offer airport shuttles or transfers. However, transportation is available from the airport to the property including taxis, buses, and car service. Since the Big Island is a relatively large island, we strongly advise that you rent a car during your stay. Castle Guests receive discounts on car rental.

While Kanaloa at Kona is oceanfront, we do not advise swimming in the waters fronting our resort. The Big Island has fewer swimmable beaches than the other islands. The closest beach is Kahaluu Beach Park, located less than 5 minutes away by car.

Approximately 15 miles or a 45 minute drive by car.

Yes, we call a taxi for you as needed and requested.

Each unit has 1 assigned covered parking stall and it is free of charge.

A deposit of 2-nights room + tax and $30 + tax Reservation Fee will be charged at booking. The remaining balance will be collected 30-days prior to arrival. For reservations made 30 to 0 days prior to arrival, 100% of total reservation cost is due at booking.

Castle will provide a full refund (excluding the $30 + tax reservation fee and a $100 + tax cancellation fee) for cancellations made up to 30 days prior to arrival. If a cancellation is made 29 days or less to arrival (including no-shows), all monies collected will be forfeited.

A deposit of 2-nights room + tax and $30 + tax Reservation Fee will be charged at booking. The remaining balance will be collected 30-days prior to arrival. For reservations made 30 to 0 days prior to arrival, 100% of total reservation cost is due at booking.

Castle will provide a full refund (excluding the $30 + tax reservation fee and a $100 + tax cancellation fee) for cancellations made up to 30 days prior to arrival. If a cancellation is made 29 days or less to arrival (including no-shows), all monies collected will be forfeited.

Please visit www.castleresorts.com/package-policies if you have booked a package deal or as a corporate club member to see specific deposit & cancellation policies, package inclusions, and a comprehensive list of all applicable terms & conditions for your selected package.

Room rates are subject to Hawaii General Excise Tax and Transient Accommodations Taxes, which currently totals 14.64%.

Select units that are furnished with a/c are subject to a non-refundable daily fee.

• A/C Daily Fee:
  • One Bedroom $25 + Tax
  • Two Bedroom $30 + Tax
  • Two Bedroom with Loft $35 + Tax
  
  

  A non-refundable reservation processing fee of $30 plus tax is applied to each reservation

  The bundled Checkout Clean Fee and Accidental Damage Protection Fee (plus tax) will be applied to all bookings to protect guests from accidental damage costs. Fees are per stay, per unit, plus taxes:

  • • One Bedroom $275
    • Two Bedroom $325

There is a 3 Night Minimum Stay during the period of October 8, 2017 - October 15, 2017 and December 23, 2017 - January 1, 2018.

• • Children 17 and under stay free using existing bedding; total occupants including children cannot exceed the maximum occupancy of the confirmed room. Noncompliance with this policy can result in a supplemental per person fee an/or immediate cancellation of the right to occupy the unit.
  • Cribs are subject to availability and can be rented for $20 per night.
  • Air Beds are subject to availability and can be rented for $15 per night.
  • Rollaway Beds are subject to availability and can be rented for $30 per night.

• • Free parking is available for 1 vehicle per unit
  • Additional housekeeping services can be requested for a surcharge.
  • Air-condition can be purchased based on availability.

    Fees are per day, per condo unit, plus taxes:

  • 1 Bedroom $20
  • 2 Bedroom $25
  • 2 Bedroom Loft $30

To be eligible for a qualified rate (Military, Senior, Kama'aina, Government, AAA/CAA, Commercial, Airline employee, Owner Club, Travel Agent, etc.) guests must present a valid form of identification at check-in. If you are unable to provide sufficient identification, Castle Resorts & Hotels will provide you with the best available rate at the time of check-in.

Castle offers a pre-pay & non-refundable rate for selected properties at various times. To be eligible for this special rate, the full amount must be paid by the time of booking. All bookings are final and may only be altered by a qualified Castle Employee. Cancellation will result in a full stay charge.

Castle Resorts & Hotels cannot guarantee requests for specific units but will honor such requests when feasible based on availability at check-in. Castle Resorts & Hotels reserves the right to substitute alternate accommodations of a similar or superior room type. All reservations are subject to change or cancellation if rooms become unavailable for reasons including, but not limited to, natural disasters or other acts of nature, damage to the property or maintenance problems, strikes, owner usage, sale of unit, changes in applicable law, or failure of other guests to vacate as scheduled.

Front desk hours: 8 am - 5pm
Check-in: after 3 pm
Check-out: before 11 am
For after hours check-in and parking instructions please call the property in advance at (808) 322-9625

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

• • Rates, restrictions, policies and all information are subject to change without notice.
  • Occupancy of the unit is subject to the house rules of the Kanaloa at Kona by Castle Association of Apartment Owners, which are applicable to all owners, guests and occupants.
  • Castle Resorts & Hotels reserves the right to terminate occupancy without a refund should violations of house rules occur.
  • At least one person from the confirmed party must register at the front desk during business hours and be the responsible occupant for the entire length of stay.
  • No subleasing is allowed.
  • All offers are subject to program availability.
  • Rates are listed in US dollars except where noted otherwise.
  • All published rates are commissionable to travel agents at 10%.