A deposit of 2-nights room + tax and $30 + tax Reservation Fee will be charged at booking. The remaining balance will be collected 30-days prior to arrival. For reservations made 30 to 0 days prior to arrival, 100% of total reservation cost is due at booking.

Castle will provide a full refund (excluding the $30 + tax reservation fee and a $100 + tax cancellation fee) for cancellations made up to 30 days prior to arrival. If a cancellation is made 29 days or less to arrival (including no-shows), all monies collected will be forfeited.

Please visit www.castleresorts.com/package-policies if you have booked a package deal or as a corporate club member to see specific deposit & cancellation policies, package inclusions, and a comprehensive list of all applicable terms & conditions for your selected package.

Room rates are subject to Hawaii General Excise Tax and Transient Accommodations Taxes, which currently totals 14.64%.

A one-time, non-refundable reservation processing fee of $30 is applied to each reservation.

For stays, a one-time cleaning fee will apply:

• 1-9 Nights Stay
  • Studio $115
  • One Bedroom $155
  • Two Bedroom $225
• 10+ Nights Stay
  • Studio $165
  • One Bedroom $225
  • Two Bedroom $250

Any stay over 10 nights a Mid-stay clean is performed (to include linen, towel and trash change & sweep/vacuum floors).

There is a 3 Night Minimum Stay during the period of October 8, 2017 - October 15, 2017 and December 23, 2017 - January 1, 2018.

• • Children 17 and under stay free using existing bedding; total occupants including children cannot exceed the maximum occupancy of the confirmed room. Noncompliance with this policy can result in a supplemental per person fee an/or immediate cancellation of the right to occupy the unit.
  • Cribs are subject to availability and can be rented for $20 per night.
  • Rollaway Beds are subject to availability and can be rented for $30 per night.

• • Free parking is available for 1 vehicle per unit
  • Additional housekeeping services can be requested for a surcharge.

To be eligible for a qualified rate (Military, Senior, Kama'aina, Government, AAA/CAA, Commercial, Airline employee, Owner Club, Travel Agent, etc.) guests must present a valid form of identification at check-in. If you are unable to provide sufficient identification, Castle Resorts & Hotels will provide you with the best available rate at the time of check-in.

Castle offers a pre-pay & non-refundable rate for selected properties at various times. To be eligible for this special rate, the full amount must be paid by the time of booking. All bookings are final and may only be altered by a qualified Castle Employee. Cancellation will result in a full stay charge.

Castle Resorts & Hotels cannot guarantee requests for specific units but will honor such requests when feasible based on availability at check-in. Castle Resorts & Hotels reserves the right to substitute alternate accommodations of a similar or superior room type. All reservations are subject to change or cancellation if rooms become unavailable for reasons including, but not limited to, natural disasters or other acts of nature, damage to the property or maintenance problems, strikes, owner usage, sale of unit, changes in applicable law, or failure of other guests to vacate as scheduled.

Front desk hours: 8am - 5pm
Check-in: after 3 pm
Check-out: before 11 am
For after hours check-in and parking instructions please call the property in advance at (808) 329-9381

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

• • Rates, restrictions, policies and all information are subject to change without notice.
  • Occupancy of the unit is subject to the house rules of the Kona Bali Kai Resort Association of Apartment Owners, which are applicable to all owners, guests and occupants.
  • Castle Resorts & Hotels reserves the right to terminate occupancy without a refund should violations of house rules occur.
  • At least one person from the confirmed party must register at the front desk during business hours and be the responsible occupant for the entire length of stay.
  • No subleasing is allowed.
  • All offers are subject to program availability.
  • Rates are listed in US dollars except where noted otherwise.
  • All published rates are commissionable to travel agents at 10%.