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Career Opportunities

Join the Castle. Let's work together.

Career Opportunities

Join Our Team. Let’s work together!

Castle Resorts & Hotels is not only in the business of providing dream vacations, but we also provide dream jobs. Whether you aspire to be a concierge on Maui or a banquet steward in Auckland, New Zealand, Castle offers you the chance to work for a hotel and resort condominium industry leader, in an environment that encourages growth. The kind of job where you're constantly evolving, adapting, and taking on new challenges.

  • Competitive Benefits Package We offer a competitive salary, paid vacation, health insurance, 401k, employee room discounts, and more!
  • Positive Work Environment We encourage your long-term growth and development. We’ll give you the tools you need to be successful.
  • Innovative and Progressive We pride ourselves on our innovative approach in the marketplace.

Be part of a winning team

  • Castle employees are passionate about what they do, and they do it better than anybody. We believe we have the best staff in hospitality. We think it's because our employees love where they work. Sound interesting to you? Check out our job listings.
  • Success in service starts right here.

Current Job Openings

  • Guest Services Manager - Kauai

    Overall responsibility is to ensure an efficient, cost-effective front office operation that maintains high standards of servcice commensurate with company p[olicy. Oversees the smooth function of the fron office operations, assures goodwill towards guests at all times.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Kapaa, Kauai
    Open Details
    Essential Functions and Responsibilities:
    1. Oversees smooth, effective operations of department's responisbile for and assure training prgams are followed and hotel policies enacted.
    2. Interact daily with General Manager to resolve current problems and discuss happenings in the hotel.
    3. Represent General Manager on days off resolving employee problems and guest complaints and any other hotel problems.
    4. Receive and code all bills pertaining to the Front Office and Reservations Department.
    5. Ensure all VIP amenities are handled properly by the guest service staff and that all billing procedures are correctly followed. Communicate with all hotel staff regarding VIP clients or secial operational needs of a client (early check-ins, group arrivals, preferred rooms, etc.) Deposit daily cash intake, assure accuracy of deposits and order change for the hotel. Responsible for the petty cash and chang bank for the front desk and assuring moneis are accounted for all times. Make weekly guest service staffing schedule with General Manager's approval. Make sure the accountability procedures are followed by all guest service personnel for parking, safe charges, internet, and other incidental charges.
    Qualifications:
      Proficient in Microsoft Word and Excel programs Strong verbal and written communication skills. Strong organizatiuonal skills. Reliable; able to multi-task and learn on the job. At least five (5) years of front office experience. Must possess good common sense, reasoning, and judgement ability. Knowledge of all aspects of operations, with a strategic thinking and creative approach to problem-solving.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to [email protected].

  • Guest Services Manager - Kauai

    Overall responsibility is to ensure an efficient, cost-effective front office operation that maintains high standards of servcice commensurate with company p[olicy. Oversees the smooth function of the fron office operations, assures goodwill towards guests at all times.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Kapaa, Kauai
    Open Details
    Essential Functions and Responsibilities:
    1. Oversees smooth, effective operations of department's responisbile for and assure training prgams are followed and hotel policies enacted.
    2. Interact daily with General Manager to resolve current problems and discuss happenings in the hotel.
    3. Represent General Manager on days off resolving employee problems and guest complaints and any other hotel problems.
    4. Receive and code all bills pertaining to the Front Office and Reservations Department.
    5. Ensure all VIP amenities are handled properly by the guest service staff and that all billing procedures are correctly followed. Communicate with all hotel staff regarding VIP clients or secial operational needs of a client (early check-ins, group arrivals, preferred rooms, etc.) Deposit daily cash intake, assure accuracy of deposits and order change for the hotel. Responsible for the petty cash and chang bank for the front desk and assuring moneis are accounted for all times. Make weekly guest service staffing schedule with General Manager's approval. Make sure the accountability procedures are followed by all guest service personnel for parking, safe charges, internet, and other incidental charges.
    Qualifications:
      Proficient in Microsoft Word and Excel programs Strong verbal and written communication skills. Strong organizatiuonal skills. Reliable; able to multi-task and learn on the job. At least five (5) years of front office experience. Must possess good common sense, reasoning, and judgement ability. Knowledge of all aspects of operations, with a strategic thinking and creative approach to problem-solving.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to [email protected].

  • General Maintenance Technician (Temporary)

    Castle Resorts and Hotels is seeking a General Maintenance Technician for a temporary full-time position in Waikiki, located on the island of Oahu. As the Maintenance Technician, you will be responsible for repairing, maintaining and refurbishing the facilities and its furnishings in an independent manner with minimal supervision.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Waikiki, Oahu
    • Education Required: High School Diploma or equivalent preferred.
    • Experience Minimum 3 years of hotel or condominium resort maintenance experience.
    Open Details
    Essential Functions and Responsibilities:
    1. Able to utilize materials and supplies in an economical manner, and report needs to supervisor.
    2. Report maintenance issues and safety concerns to supervisor.
    3. Responsible for limited inventory control and ordering.
    4. Complete daily trouble reports and timesheets in an accurate and understandable manner.
    5. Responsible for the safe use and operation of all tools and materials associated with the tasks related to this position.
    6. Maintain a clean and orderly work area.
    Qualifications:
    1. Minimum of 3 years of hotel or condominium resort interior maintenance experience or an equivalent amount of experience in related areas. Must be able to lift 75 pounds.
    2. High school diploma or GED.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to [email protected].

  • Housekeeper

    The full-time Housekeeper position will be responsible for performing the functions associated with the housekeeping department and to enusre guest room are cleaned to standard.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Waikiki, Oahu
    Open Details
    Essential Functions and Responsibilities:
    1. Abide by safety procedures and programs.
    2. Abide by quality control and standards for housekeeping tasks.
    3. All aspects of guest room cleaning according to standards.
    4. All aspects of assisting with common area cleaning, as needed.
    5. Communicate with maintenance and front desk on status of rooms, work orders and repairs. Communicate with Housekeeping Supervisor on needs and concerns. Other admin duties as assigned.
    Qualifications:
      Good verbal and written communication skills with guests, and team members. Good organizational and efficiency skills. Reliable; able to multi-task and learn on the job. At least three (3) years of hospitality industry experience, within the housekeeping department. High School Diploma or GED.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to [email protected].

  • Front Desk Guest Service Agent - Waikiki Grand Hotel

    The front desk guest service agent will be responsible for checking in/out guests, collecting payment for related charges, updating information and inputting of future reservations. Aloha Spirit is a must. The goals and standards are maintained by satisfactorily performing the following:

    Details:
    • Employee Type: Full-Time and Part-Time Needed
    • Location: Waikiki, Oahu
    Open Details
    Essential Functions and Responsibilities:
    1. Check guests in and out of the hotel efficiently and in a timely manner.
    2. Collect guest related charges and post credits including the processing of payments.
    3. Answer incoming calls.
    4. Assign rooms for incoming arrivals.
    5. Have thorough knowledge of hotel credit policies/procedures and adhere to them.
    6. Cash handling experience.
    7. Balance all transactions and deposit net receipts.
    8. Communicate with the various departments for owner/guest requests, needs and concerns.
    Qualifications
    1. Requires excellent verbal communication skills; requires following oral and written instructions; able to understand direction of tasks and communicate with co-workers, supervisor and guests.
    2. Must have demonstrated customer service skills.
    3. Cash handling skills required.
    4. Must be able to available to work on any day of the week and shift.
    5. Must be a self-starter with the ability to work unsupervised and manage multiple priorities.
    6. Working knowledge of computer operation. Ability to type on a computer and use a mouse; 10-key by touch.
    7. Perform job in a friendly professional manner and with the greatest amount Aloha toward guests and fellow employees.
    8. Be an honest and caring person.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to [email protected].

  • Room Attendant - Kamaole Sands

    Room attendants are assigned to service guest units while maintaining preset standards. Tasks include but not limited to sweeping, vacuuming, dusting, making of beds, cleaning of kitchens, including stove, oven, microwave, dishware, pots, pans, silverware, appliances, and cleaning of the bathrooms.

    Details:
    • Location: Kihei, Maui
    • Education/Experience Required: High school diploma or equivalent preferred. On-the-job training provided.
    Open Details
    Essential Functions and Responsibilities:

    The functions and responsibilities include but are not limited to:/p>

    1. Cleaning of guest units.
    2. Changing and laundering of bed linen/towels.
    3. Follow established chemical procedures.
    4. Follow all safety guidelines.
    5. Perform other duties as assigned.
    Qualifications:
    1. Must be able to speak, read, write and understand the English language.
    2. Must be able available to work on any day of the week and shift.
    3. Must be able to complete work timely and accurately with attention to detail.
    4. Be an honest and caring person.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to [email protected].

  • Room Attendant - Bamboo at Waikiki

    Room attendants are assigned to service guest units while maintaining preset standards. Tasks include but not limited to sweeping, vacuuming, dusting, making of beds, cleaning of kitchens, including stove, oven, microwave, dishware, pots, pans, silverware, appliances, and cleaning of the bathrooms.

    Details:
    • Location: Waikiki, Oahu
    • Education/Experience Required: High school diploma or equivalent preferred. On-the-job training provided.
    Open Details
    Essential Functions and Responsibilities:
    1. Cleaning of guest units.
    2. Changing and laundering of bed linen/towels.
    3. Follow established chemical procedures.
    4. Follow all safety guidelines.
    5. Perform other duties as assigned.
    Qualifications:
    1. Must be able to speak, read, write and understand the English language.
    2. Must be able available to work on any day of the week and shift.
    3. Must be able to complete work timely and accurately with attention to detail.
    4. Be an honest and caring person.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to [email protected].

  • Room Attendant - Waimea Country Lodge

    Room attendants are assigned to service guest units while maintaining preset standards. Tasks include but not limited to sweeping, vacuuming, dusting, making of beds, cleaning of kitchens, including stove, oven, microwave, dishware, pots, pans, silverware, appliances, and cleaning of the bathrooms.

    Details:
    • Location: Waimea, Hawaii Island
    • Education/Experience Required: High school diploma or equivalent preferred. On-the-job training provided.
    Open Details
    Essential Functions and Responsibilities:
    1. Cleaning of guest units.
    2. Changing and laundering of bed linen/towels.
    3. Follow established chemical procedures.
    4. Follow all safety guidelines.
    5. Perform other duties as assigned.
    Qualifications:
    1. Must be able to speak, read, write and understand the English language.
    2. Must be able available to work on any day of the week and shift.
    3. Must be able to complete work timely and accurately with attention to detail.
    4. Be an honest and caring person.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to [email protected].

  • Reservation Supervisor-Honolulu, Hawaii

    Castle Hospitality Group is searching for an impressionable and hands-on Castle Customer Contact Reservation Supervisor to supervise and oversee team members in a growing, enthusiastic, and revenue focused department. This candidate needs to possess skills in the areas of Reservation Sales and Guest Services displaying a positive attitude, demonstrating strong communication skills, and enjoy engaging with people. Castle Hospitality Group is fast-paced, agile, and innovative requiring a Customer Contact Reservation Supervisor to embrace change. A strong leader with a team-oriented attitude, technology savvy, and goal orientation is a must. Castle Hospitality Group embraces upward mobility and is the perfect place to develop a hospitality career or show off your Reservation Sales supervisory talent.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Honolulu, HI
    • Education/Experience Required:
    • Three (3) Years of related experience in Hospitality in Hotel, Condominium or Vacation Rental work experience or equivalent.
    • High School diploma, Hotel Management College Degree, Certification or equivalent.
    Open Details
    Essential Functions and Responsibilities:
    1. Strong managerial, analytical, mathematical reasoning skills, with great personnel management, organization, and communication skills.
    2. Ability to complete multiple tasks in a timely and efficient manner.
    3. Professional, and motivational leadership skills to supervise a team of 5.
    4. Ability to think creatively to solve customer and employee issues, good common sense, reasoning, and judgment.
    5. Able to work with various departments (operations, sales, marketing, ecommerce, revenue, accounting, etc.)
    6. Understanding personnel dynamics to run an office environment and knowledge of Hawaii tourism.
    Technical Skills:
    1. Minimum typing speed of 45 wpm.
    2. Computer and systems savvy.
    3. Must be proficient in Microsoft Excel and Word; pivot table knowledge a plus.
    4. Knowledge of web-based solutions.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to [email protected].

  • Accountant

    Seeking a Property Accountant for a full-time position with a Hotel/Resort management company in Honolulu. As the property accountant, you will be responsible for supporting accounts payable and receivable, processing payroll, budgeting and generating accurate and timely financial statements

    Details:
    • Employee Type: Full-Time Employee
    • Location: Honolulu, HI
    • Qualifications:
    • Bachelor's Degree in accounting or finance. Business with an emphasis in accounting, or related field.
    • 2-3+ years of Accounting experience.
    • Fundamental knowledge of finance, accounting, budgeting, cost accounting and cost control principles, and Generally Accepted Accounting Principles (GAAP).
    • Detailed and deadline-oriented.
    • Excellent interpersonal skills including verbal and written communication skills.
    • Excellent computer skills; experience in accounting software, Microsoft Office Suite.
    Open Details
    Essential Functions and Responsibilities:
    1. First point of contact for user IT support and help desk functions.
    2. Responsible for on-demand property support jobs, both locally and interisland.
    3. Responsible for physical inventory/reconciliation duties.
    4. Assist in ordering, imaging and deploying hardware and software as directed.
    5. Understand and actively participate in setting up and managing Castle’s SharePoint and Office 365 site.
    6. Fully support all users of the new Castle Technology Stack and assist at time of transition and implementation.
    7. Coordinate owner/unit onboarding and offboarding via provided ticket system. Implementation will be done by team leads, but the coordination and planning by the IT Support Tech.
    8. Assist with PCI compliance and GDPR initiatives.
    Required Qualifications:
    1. Must be proficient in Microsoft Office 365 programs including, but not limited to: Exchange, SharePoint, One Drive, Word, Excel, Outlook and PowerPoint.
    2. Familiar with Microsoft operating systems including, but not limited to: Server 2016, Server 2012, Windows 10, Windows 7.
    3. Knowledgeable in Windows networking, structure and management, including active directory.
    4. Strong interpersonal skills, analytical/problem-solving abilities.
    5. Interisland travel up to 10% of work time.
    Essential Functions and Responsibilities:
    1. Bachelor’s or IT equivalent degree.
    2. Support accounts payable and receivable operations, manage full-cycle payable process.
    3. Prepare analysis, payment schedule, and reconciliations.
    4. Manage fixed asset ledger and funding needs.
    5. Prepares financial statements by gathering and analyzing information from the property management system and from various departments.
    6. Support implementation, maintenance and adherence to internal controls and accounting procedures ensuring compliance with GAAP.
    7. Assist in monthly, quarterly, and annual financial preparation.
    8. Performs general ledger account reconciliations, verify accuracy of data, and report, identify, and correct errors made by both internal and external personnel.
    9. Prepares payments by accruing expenses; assigning account numbers; reconciling accounts.
    10. Maintains and reconcile all bank and balance sheet accounts.
    11. Ensures compliance with and timely preparation of all required local and state taxes.
    12. Answers accounting and financial questions by researching and interpreting data.
    13. Develops and implements accounting procedures by analyzing current procedures; recommending changes.
    14. Serves as point of contact for property level personnel for accounting subject matters.
    15. Assist with budget planning/reporting, financial auditing, and process improvements.
    16. Occasionally travels to properties to support and train on-site personnel.
    17. Ad-hoc reporting and special projects, as requested.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to [email protected].

  • IT Support Technician

    Full time entry level position to provide Tier 1 IT support to all Castle properties, accounting office and corporate office. Will also assist Castle’s IT staff with project planning, implementation and administration, documentation, inventory control and miscellaneous duties as required.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Honolulu, HI
    • Education Required: College 4 year or IT equivalent degree preferred.
    Open Details
    Essential Functions and Responsibilities:
    1. First point of contact for user IT support and help desk functions.
    2. Responsible for on-demand property support jobs, both locally and interisland.
    3. Responsible for physical inventory/reconciliation duties.
    4. Assist in ordering, imaging and deploying hardware and software as directed.
    5. Understand and actively participate in setting up and managing Castle’s SharePoint and Office 365 site.
    6. Fully support all users of the new Castle Technology Stack and assist at time of transition and implementation.
    7. Coordinate owner/unit onboarding and offboarding via provided ticket system. Implementation will be done by team leads, but the coordination and planning by the IT Support Tech.
    8. Assist with PCI compliance and GDPR initiatives.
    Required Qualifications:
    1. Must be proficient in Microsoft Office 365 programs including, but not limited to: Exchange, SharePoint, One Drive, Word, Excel, Outlook and PowerPoint.
    2. Familiar with Microsoft operating systems including, but not limited to: Server 2016, Server 2012, Windows 10, Windows 7.
    3. Knowledgeable in Windows networking, structure and management, including active directory.
    4. Strong interpersonal skills, analytical/problem-solving abilities.
    5. Interisland travel up to 10% of work time.
    Preferred Qualifications:
    1. Bachelor’s or IT equivalent degree.
    2. At least 2 years of IT support or help desk.
    3. Hotel operations experience.
    4. Exceptional attention to detail.
    5. Work in a fast-paced environment and adhere to deadlines.
    6. Ability to work autonomously and/or in teams.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to [email protected].

  • General Maintenance Technician – The ISO

    The full-time general maintenance technician will be responsible for repairing, refurbishing, and maintaining facilities and furnishings in an independent manner with minimal supervision. Must be able to necessitate expertise in plumbing, electrical, carpentry, painting, drywall and minor appliance repairs efficiently and in a thorough manner in accordance with quality standards.

    Details:
    • Location: Kapaa, Kauai
    • Education and Experience: High school diploma or equivalent preferred.
    Open Details
    Essential Duties and Responsibilities:

    The functions and responsibilities include but are not limited to:

    1. Able to utilize materials and supplies in an economical manner.
    2. Report maintenance issues and safety concerns to supervisor.
    3. Complete daily trouble reports and timesheets in an accurate and understandable manner.
    4. Responsible for the safe use and operation of all tools and materials associated with the tasks related to this position.
    5. Maintain a clean and orderly work area.
    Qualifications
    1. Minimum of three (3) years of hotel or condominium resort interior maintenance experience or an equivalent amount of experience in related areas. Must be able to life 75 pounds.
    2. High School Diploma or GED
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to [email protected] or apply in person at The ISO 4-796 Kuhio Hwy, Kapaa, HI 96746.

  • Room Attendant - The ISO

    Room attendants are assigned to service guest units while maintaining preset standards. Tasks include but not limited to sweeping, vacuuming, dusting, making of beds, cleaning of kitchens, including stove, oven, microwave, dishware, pots, pans, silverware, appliances, and cleaning of the bathrooms.

    Details:
    • Location: Kapaa, Kauai
    • Education and Experience: High school diploma or equivalent preferred. On-the-job training provided.
    Open Details
    Essential Duties and Responsibilities:

    The functions and responsibilities include but are not limited to:/p>

    1. Cleaning of guest units.
    2. Changing and laundering of bed linen/towels.
    3. Follow established chemical procedures.
    4. Follow all safety guidelines.
    5. Perform other duties as assigned.
    Qualifications:
    1. Must be able to speak, read, write and understand the English language.
    2. Must be able available to work on any day of the week and shift.
    3. Must be able to complete work timely and accurately with attention to detail.
    4. Be an honest and caring person.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to [email protected] or apply in person at The ISO 4-796 Kuhio Hwy, Kapaa, HI 96746.

  • Housekeepers - Trinity Maid Company

    We are seeking housekeepers for Trinity Maid Company, located in beautiful West Maui, servicing 30 resort properties. Our housekeepers are assigned to service guest units while maintaining preset standards while providing the highest quality of condo care and cleaning. Tasks include but not limited to sweeping, vacuuming, dusting, replenishment of towels, linen and bath care products, making of beds and cleaning of kitchens and bathrooms.

    Details:
    • Location: Maui
    • Qualifications Must be able to speak, read, write and understand the English language. Must be able available to work on any day of the week and shift including weekends and on holidays. Must be able to complete work timely and accurately with attention to detail. Must be authorized to work in the US.
    Open Details
    Essential Functions and Responsibilities:
    1. Provide thorough cleaning of units.
    2. Follow all safety guidelines.
    3. Follow established chemical procedures.
    4. Perform other duties as assigned.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please apply in person at 118 Kupuohi Street, Suite C7, Lahaina, HI 96761 or send your resume to [email protected].

  • House Person - Trinity Maid Company

    We are seeking House Person positions for Trinity Maid Company, located in beautiful West Maui, servicing 30 resort properties. The house person will be assigned to assist with cleaning of guest rooms and assigned areas according to present standards. Tasks include but not limited to dusting, shampooing of carpet, carpet extraction, floor scrubbing, window cleaning and high dusting while utilizing proper equipment, tools and chemicals. Will also assist with the delivery/pick-up of linen.

    Details:
    • Location: Maui
    • Qualifications Minimum lifting of 25 pounds.Must be able to speak, read, write and understand the English language. Must be able available to work on any day of the week and shift. Must be able to complete work timely and accurately with attention to detail. Pushing, bending, stooping, upward reaching, manual dexterity. Minimum pushing 75-100 pounds. Be an honest and caring person.
    • Education: A high school diploma or equivalent is preferred. On the job taining is provided.
    Open Details
    Essential Functions and Responsibilities:
    1. Perform delivery tasks requested by housekeeping management and/or general manager including but not limited to, assisting with guest requests, removal of used linen, delivery of clean linen items, and delivery of supplies to and from storage areas.
    2. Guest delivery items to include setting up extra bedding, infant cribs, and any other equipment as designated by the front office team members, housekeeping management and/or general manager.
    3. Follow established chemical procedures.
    4. Follow all safety guidelines.
    5. Perform other duties as assigned.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please apply in person at 118 Kupuohi Street, Suite C7, Lahaina, HI 96761 or send your resume to [email protected].