Yes, your card will be charged the required deposit at booking. If you are booking a non-refundable rate, your card will be charged the entire stay at booking.

Yes, a non-refundable reservation processing fee of $30 plus tax is applied to each reservation.

Yes, a cleaning fee will be applied to all bookings for stays and will be assessed by the property at check-out. Fees are per stay, per condo unit, plus taxes.

• 1-9 Nights Stay
  • One Bedroom $185
  • Two Bedroom $235
• 10+ Nights Stay
  • One Bedroom $245
  • Two Bedroom $285

Yes, as long as the cancellation does not fall within the cancel period.

Please refer to our Policies Section below.

To modify or cancel your reservation, please call (800) 367-5004 or +1 (808) 545-3510.

Standard check in time is after 3pm HST and check out is before 11am HST.

Check-in is at The ISO. Island. Sky. Ocean. 4-796 Kuhio Highway, Kapaa, Hawaii 96746. Front desk hours are 7am – 10 pm Daily. For after-hours check-in, please call The ISO on-site security 1-808-651-6821. Please see The ISO front desk the next morning during business hours to complete your registration.

You may request for early checkin or late checkout, which will be subject to availability. Fees may apply.

If you made an online reservation, you will be receiving an email confirmation. Please check your spam/junk mail folder if you have not received anything. To reconfirm your reservation, you can call our customer representative at (800) 367-5004 or send us an email [email protected].

Yes, you can upgrade to a larger suite or room with a view. Call us at (800) 367-5004 and a customer representative will be delighted to assist you.

We do not charge a resort fee.

You may make requests at the time of booking. Please note, requests are not guaranteed but we will do our best to accommodate all requests.

Please refer to our Policies Section below.

Yes, cribs are available free of charge and subject to availability. You may request at booking.

No, rollaway beds are not available.

Yes, every room offers free high-speed Internet access.

Maid service occurs at check-out. If staying more than 7 days, maid service is offered on fourth day of stay. Maid service can be purchased from $20 to $55 per day dependent on the size of the unit and type of service you would like.

For a full list of amenities, please visit our Guest Rooms page.

All our rooms are non smoking in compliance with state law.

Unfortunately we do not.

Complimentary bathroom amenities include shampoo, conditioner, body lotion, facial soap, and body soap.

We do not have a Jacuzzi, but we do have a heated swimming pool. Pool hours are from 8am-10pm.

Yes, we provide beach towels.

We have 2-3 floors and no elevators.

Our one bedroom units offer one king bed, and sofa bed. Bedding type may vary by specific units.

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

No. However, there are a variety of eateries in nearby Kapaa and Lihue, both less than 5 minutes away by car.

Public transportations are available from the airport to the property, including car, shuttle, taxi and public transit. Our properties do not offer airport shuttles or transfers.

Our resort is beachfront. However, we advise going to Lydgate Beach Park, located about a mile away. There you'll find lifeguards and a protected lagoon, perfect for children.

Kailani is located approximately 7 miles from Lihue Airport.

Yes, we call a taxi for you as needed and requested.

Parking is available free of charge.

A deposit of 2-nights room + tax and $30 + tax Reservation Fee will be charged at booking. The remaining balance will be collected 30-days prior to arrival. For reservations made 30 to 0 days prior to arrival, 100% of total reservation cost is due at booking.

Castle will provide a full refund (excluding the $30 + tax reservation fee and a $100 + tax cancellation fee) for cancellations made up to 30 days prior to arrival. If a cancellation is made 29 days or less to arrival (including no-shows), all monies collected will be forfeited.

A deposit of 2-nights room + tax and $30 + tax Reservation Fee will be charged at booking. The remaining balance will be collected 30-days prior to arrival. For reservations made 30 to 0 days prior to arrival, 100% of total reservation cost is due at booking.

Castle will provide a full refund (excluding the $30 + tax reservation fee and a $100 + tax cancellation fee) for cancellations made up to 30 days prior to arrival. If a cancellation is made 29 days or less to arrival (including no-shows), all monies collected will be forfeited.

Please visit www.castleresorts.com/package-policies if you have booked a package deal or as a corporate club member to see specific deposit & cancellation policies, package inclusions, and a comprehensive list of all applicable terms & conditions for your selected package.

Room rates are subject to Hawaii General Excise Tax and Transient Accommodations Taxes, which currently totals 14.962%.

Yes, a non-refundable reservation processing fee of $30 plus tax is applied to each reservation.

Yes, a cleaning fee will be applied to all bookings. Fees are per stay, per condo unit, plus taxes.

• 1-9 Nights Stay
  • One Bedroom $185
  • Two Bedroom $235
• 10+ Nights Stay
  • One Bedroom $245
  • Two Bedroom $285

There is a 5 Night Minimum Stay for all reservations between December 23-January 2.

• • Children 17 and under stay free using existing bedding; total occupants including children cannot exceed the maximum occupancy of the confirmed room. Noncompliance with this policy can result in a supplemental per person fee an/or immediate cancellation of the right to occupy the unit.
  • Cribs are subject to availability and are available free of charge.

• • Parking is free for 1 vehicle per unit.
  • Additional housekeeping services can be requested for a surcharge.

To be eligible for a qualified rate (Military, Senior, Kamaaina, Government, AAA/CAA, Commercial, Airline employee, Owner Club, Travel Agent, etc.) guests must present a valid form of identification at check-in. If you are unable to provide sufficient identification, Castle Resorts & Hotels will provide you with the best available rate at the time of check-in.

Castle offers a pre-pay & non-refundable rate for selected properties at various times. To be eligible for this special rate, the full amount must be paid by the time of booking. All bookings are final and may only be altered by a qualified Castle Employee. Cancellation will result in a full stay charge.

Castle Resorts & Hotels cannot guarantee requests for specific units but will honor such requests when feasible based on availability at check-in. Castle Resorts & Hotels reserves the right to substitute alternate accommodations of a similar or superior room type. All reservations are subject to change or cancellation if rooms become unavailable for reasons including, but not limited to, natural disasters or other acts of nature, damage to the property or maintenance problems, strikes, owner usage, sale of unit, changes in applicable law, or failure of other guests to vacate as scheduled.

Check-in is done at our nearby sister property, The ISO, located at 4-796 Kuhio Hwy. The front desk is open from 7:00 a.m. - 11:00 p.m. daily. For after-hours check-in, please call The ISO on-site security 1-808-651-6821. Please see The ISO front desk the next morning during business hours to complete your registration.

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

• • Rates, restrictions, policies and all information are subject to change without notice.
  • Occupancy of the unit is subject to the house rules of the Kauai Kailani Association of Apartment Owners, which are applicable to all owners, guests and occupants.
  • Castle Resorts & Hotels reserves the right to terminate occupancy without a refund should violations of house rules occur.
  • At least one person from the confirmed party must register at the front desk during business hours and be the responsible occupant for the entire length of stay.
  • No subleasing is allowed.
  • All offers are subject to program availability.
  • Rates are listed in US dollars except where noted otherwise.
  • All published rates are commissionable to travel agents at 10%.