Yes, your card will be charged the required deposit at booking. If you are booking a non-refundable rate, your card will be charged the entire stay at booking.

A non-refundable $30 Reservation Processing fee will be charged at the time of booking.

A $40/night fee for air-conditioning use applies for all reservations in the 3-Bedroom Penthouse, Unit 406A only for all reservations booked from 9/26/22.

The bundled Checkout Clean Fee and Accidental Damage Protection Fee (plus tax) will be applied to all bookings to protect guests from accidental damage costs. Fees are per stay, per unit, plus taxes:

• • Two Bedrooms $329
  • Three Bedroom $379

Yes, as long as the cancellation does not fall within the cancel period.

Please refer to our Policies Section below.

To modify or cancel your reservation, please call (800) 367-5004 or +1 (808) 545-3510.

Standard check in time is after 3pm HST and check out is before 11am HST.

Front Desk hours are from 8:00AM to 4:00PM. If you plan on arriving after hours, please call us in advance to make arrangements. If you are already on property, call (808) 720-7484 for instructions.

You may request for early checkin or late checkout, which will be subject to availability. Fees may apply.

If you made an online reservation, you will be receiving an email confirmation. Please check your spam/junk mail folder if you have not received anything. To reconfirm your reservation, you can call our customer representative at (800) 367-5004 or send us an email [email protected].

Yes, you can upgrade to a larger suite or room with a view. Call us at (800) 367-5004 and a customer representative will be delighted to assist you.

We do not charge a resort fee.

You may make requests at the time of booking. Please note, requests are not guaranteed but we will do our best to accommodate all requests.

Please refer to our Policies Section below.

Pack & Play's are subject to availability and can be rented for $20 per night. You may request at the time of booking.

Yes - all rooms offer complimentary in room high speed internet access via cable.

Yes we offer once a week housekeeping for 7-night stays or longer. Housekeeping service can be purchased from $20 to $55 per day dependent on the size of the unit and type of service you would like.

For a full list of amenities, please visit our /kauai/poipu-shores/guest-rooms.

All our rooms are non smoking in compliance with state law.

Unfortunately we do not.

Complimentary bathroom amenities include shampoo, conditioner, body lotion, facial soap, and body soap.

Yes, we have a heated fresh water swimming pool on the edge of the ocean. Hours are dawn to dusk. We do not offer a Jacuzzi.

Yes, we provide beach towels.

We have 4 floors and no elevators.

The one bedroom units offer one queen bed. The two bedroom units offer either one king or queen, plus two twin beds. The three bedroom units offer one king, one queen and two twin beds.

Pets are not allowed in our guest rooms and resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

No. However, Poipu has a variety of dining options.

No, we do not.

Public transportations are available from the airport to the property, including car, shuttle, taxi and public transit. Our properties do not offer airport shuttles or transfers.

The property is oceanfront, nestled into the coastal cliffs. The closest beach is Poipu Beach, approximately 2 minutes walk from property.

The property is 15 miles from Lihue airport, approximately a 35-40 minute drive.

Yes, we call a taxi for you as needed and requested.

Self parking is free of charge.

A deposit of 2-nights room + tax and $30 + tax Reservation Fee will be charged at booking. The remaining balance will be collected 30-days prior to arrival. For reservations made 30 to 0 days prior to arrival, 100% of total reservation cost is due at booking.

Castle will provide a full refund (excluding the $30 + tax reservation fee and a $100 + tax cancellation fee) for cancellations made up to 30 days prior to arrival. If a cancellation is made 29 days or less to arrival (including no-shows), all monies collected will be forfeited.

A deposit of 2-nights room + tax and $30 + tax Reservation Fee will be charged at booking. The remaining balance will be collected 30-days prior to arrival. For reservations made 30 to 0 days prior to arrival, 100% of total reservation cost is due at booking.

Castle will provide a full refund (excluding the $30 + tax reservation fee and a $100 + tax cancellation fee) for cancellations made up to 30 days prior to arrival. If a cancellation is made 29 days or less to arrival (including no-shows), all monies collected will be forfeited.

Please visit www.castleresorts.com/package-policies if you have booked a package deal or as a corporate club member to see specific deposit & cancellation policies, package inclusions, and a comprehensive list of all applicable terms & conditions for your selected package.

Room rates are subject to Hawaii General Excise Tax and Transient Accommodations Taxes, which currently totals 14.962%.

A $40/night fee for air-conditioning use applies for all reservations in the 3-Bedroom Penthouse, Unit 406A for all reservations booked from 9/26/22.

A non-refundable $30 Reservation Processing fee will be charged at the time of booking.

The bundled Checkout Clean Fee and Accidental Damage Protection Fee (plus tax) will be applied to all bookings to protect guests from accidental damage costs. Fees are per stay, per unit, plus taxes:

• • Two Bedrooms $329
  • Three Bedroom $379

There is a 2 Night Minimum Stay for all reservations, except for stays from December 20 - January 2 when there is a 4 Night Minimum stay.

• • Children 17 and under stay free using existing bedding; total occupants including children cannot exceed the maximum occupancy of the confirmed room. Noncompliance with this policy can result in a supplemental per person fee an/or immediate cancellation of the right to occupy the unit.
  • Cribs are subject to availability and can be rented for $20 per night.
  • Rollaway Beds are subject to availability and can be rented for $30 per night.

• • Parking is free of charge.
  • Additional housekeeping services can be requested for a surcharge.

To be eligible for a qualified rate (Military, Senior, Kamaaina, Government, AAA/CAA, Commercial, Airline employee, Owner Club, Travel Agent, etc.) guests must present a valid form of identification at check-in. If you are unable to provide sufficient identification, Castle Resorts & Hotels will provide you with the best available rate at the time of check-in.

Castle offers a pre-pay & non-refundable rate for selected properties at various times. To be eligible for this special rate, the full amount must be paid by the time of booking. All bookings are final and may only be altered by a qualified Castle Employee. Cancellation will result in a full stay charge.

Castle Resorts & Hotels cannot guarantee requests for specific units but will honor such requests when feasible based on availability at check-in. Castle Resorts & Hotels reserves the right to substitute alternate accommodations of a similar or superior room type. All reservations are subject to change or cancellation if rooms become unavailable for reasons including, but not limited to, natural disasters or other acts of nature, damage to the property or maintenance problems, strikes, owner usage, sale of unit, changes in applicable law, or failure of other guests to vacate as scheduled.

Front desk hours: 8:30 am - 5 pm
Check-in: after 3 pm
Check-out: before 11 am
For after hours check-in, please call the property in advance at (808) 742-7700

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

• • Rates, restrictions, policies and all information are subject to change without notice.
  • Occupancy of the unit is subject to the house rules of the Poipu Shores Association of Apartment Owners, which are applicable to all owners, guests and occupants.
  • Castle Resorts & Hotels reserves the right to terminate occupancy without a refund should violations of house rules occur.
  • At least one person from the confirmed party must register at the front desk during business hours and be the responsible occupant for the entire length of stay.
  • No subleasing is allowed.
  • All offers are subject to program availability.
  • Rates are listed in US dollars except where noted otherwise.
  • All published rates are commissionable to travel agents at 10%.