Room rate, taxes and fees will be charged to your card prior to arrival.

A non-refundable reservation processing fee of $30 + tax is applied to each reservation.

A cleaning fee will be applied to all bookings. Fees are per stay, per condo unit, plus taxes.

• 1-9 Nights Stay
  • Studios $135
  • 1 Bedroom $165
  • 2 Bedroom $195
• 10+ Nights Stay
  • Studios $175
  • 1 Bedroom $195
  • 2 Bedroom $235

Yes, as long as the cancellation does not fall within the cancel period.

Please refer to our Policies Section below.

To modify or cancel your reservation, please call (800) 367-5004.

Standard check in time is after 3pm HST and check out is before 11 AM HST.

Castle does not operate a Front Desk at Paki Maui, but you can reach the Paki Maui GM and staff at (808) 856-3115. Our normal business hours are from 8:00AM to 5:00PM. This number can also be used to reach us after hours.

You may request for early checkin or late checkout, which will be subject to availability. Fees may apply.

If you made an online reservation, you will be receiving an email confirmation. Please check your spam/junk mail folder if you have not received anything. To reconfirm your reservation, you can call our customer representative at (800) 367-5004 or send us an email [email protected].

Yes, you can upgrade to a larger suite or room with a view. Call us at (800) 367-5004 and a customer representative will be delighted to assist you.

We do not charge a resort fee.

You may make requests at the time of booking. Please note, requests are not guaranteed but we will do our best to accommodate all requests.

You can find it on the Policies Page.

Unfortunately, we do not.

Yes, every room offers free WiFI access.

Unfortunately, we do not.

For a full list of amenities, please visit our Guest Rooms page.

All our rooms are non smoking in compliance with state law.

Unfortunately we do not.

Unfortunately, we do not.

Complimentary bathroom amenities include shampoo, conditioner, body lotion, facial soap, and body soap.

Yes, we do.

Yes, we provide beach towels.

We have 4 floors and 2 elevators to service them.

All studios have 1 queen bed. All 1-bedrooms have 1 queen and 1 sofabed. All 2-bedrooms have 1 king, 1 queen, and 1 sofabed OR 1 queen, 2 twins and 1 sofabed.

Bedding selections are provided by request only and we do not guarantee the requested bedding type. We do, however, do the very best we can to accommodate your requests.

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

We do not. However, we are directly across from Honokowai Fish Market directly and down the road from Honokowai Marketpace.

No, we do not.

We do not offer airport shuttles or transfers. However, transportation is available from the airport to the property including taxis, buses, and car service. Since Kahului Airport is a considerable distance from West Maui, we strongly advise that you rent a car during your stay on Maui.

Paki Maui is located directly on Kaanapali Beach. However, the beach fronting our property may not be suitable for swimming. Honokowai Beach Park is adjacent to our property and is recommended for swimming and snorkeling.

Paki Maui is located about 29 miles from Kahului Airport, and 1 mile from Kapalua Airport.

Yes, we call a taxi for you as needed and requested.

Parking is available free of charge, 1 stall per unit but it's not guaranteed.

All reservations require full payment (incuding all fees and taxes) prior to arrival.

The credit card used for the deposit must be in guest’s name or in the name of a member in the traveling party. The outstanding balance will be collected upon check–in, if not provided prior to arrival. Reservations are not confirmed until the initial deposit and reservation processing fee is received.

• Castle will provide a full refund (not including the $30 + tax non-refundable reservation processing fee) for cancellations at least 3 days prior to arrival.
• If cancellation is made fewer than 3 days to arrival (including no-shows), 1 night room rate plus tax and reservation processing fee plus tax are forfeited.

• Castle will provide a full refund (not including the $30 + tax non-refundable reservation processing fee) for cancellations at least 30 days prior to arrival.
• If cancellation is made fewer than 30 days to arrival (including no-shows), 1 night room rate plus tax and reservation processing fee plus tax are forfeited.

Please visit www.castleresorts.com/package-policies if you have booked a package deal or as a corporate club member to see specific deposit & cancellation policies, package inclusions, and a comprehensive list of all applicable terms & conditions for your selected package.

Room rates are subject to Hawaii General Excise Tax and Transient Accommodations Taxes, which currently totals 14.416%.

A non-refundable reservation processing fee of $30 + tax is applied to each reservation.

A cleaning fee will be applied to all bookings. Fees are per stay, per condo unit, plus taxes.

• 1-9 Nights Stay
  • Studios $135
  • 1 Bedroom $165
  • 2 Bedroom $195
• 10+ Nights Stay
  • Studios $175
  • 1 Bedroom $195
  • 2 Bedroom $235

There is a 2 Night Minimum Stay for all reservations, except for stays from December 19 - March 31 when there is a 4 Night Minimum stay.

• • Children 17 and under stay free using existing bedding; total occupants including children cannot exceed the maximum occupancy of the confirmed room. Noncompliance with this policy can result in a supplemental per person fee an/or immediate cancellation of the right to occupy the unit.

• • Free parking is available for 1 vehicle per unit.

To be eligible for a qualified rate (Military, Senior, Kamaaina, Government, AAA/CAA, Commercial, Airline employee, Owner Club, Travel Agent, etc.) guests must present a valid form of identification at check-in. If you are unable to provide sufficient identification, Castle Resorts & Hotels will provide you with the best available rate at the time of check-in.

Castle offers a pre-pay & non-refundable rate for selected properties at various times. To be eligible for this special rate, the full amount must be paid by the time of booking. All bookings are final and may only be altered by a qualified Castle Employee. Cancellation will result in a full stay charge.

Castle Resorts & Hotels cannot guarantee requests for specific units but will honor such requests when feasible based on availability at check-in. Castle Resorts & Hotels reserves the right to substitute alternate accommodations of a similar or superior room type. All reservations are subject to change or cancellation if rooms become unavailable for reasons including, but not limited to, natural disasters or other acts of nature, damage to the property or maintenance problems, strikes, owner usage, sale of unit, changes in applicable law, or failure of other guests to vacate as scheduled.

Hours of Operations: 8:00 am - 5:00 pm
After hours security provided on property
Check-in: after 3 pm
Check-out: before 11 am

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

• • Rates, restrictions, policies and all information are subject to change without notice.
  • Occupancy of the unit is subject to the house rules of the Paki Maui Association of Apartment Owners, which are applicable to all owners, guests and occupants.
  • Castle Resorts & Hotels reserves the right to terminate occupancy without a refund should violations of house rules occur.
  • At least one person from the confirmed party must register at the front desk during business hours and be the responsible occupant for the entire length of stay.
  • No subleasing is allowed.
  • All offers are subject to program availability.
  • Rates are listed in US dollars except where noted otherwise.
  • All published rates are commissionable to travel agents at 10%.