Your card will be charged the required deposit.

A non-refundable $30 Reservation Processing fee will be charged at the time of booking.

Also, a cleaning fee will be applied to all bookings. Fees are per stay, per condo unit, plus taxes.

• 1-9 Nights Stay
  • One Bedroom $165
  • Two Bedroom $195
• 10+ Nights Stay
  • One Bedroom $200
  • Two Bedroom $285

Yes, as long as the cancellation does not fall within the cancel period.

Please refer to our Policies Section below.

Please refer to our Policies Section below.

To modify or cancel your reservation, please call (800) 367-5004.

Standard check in time is after 3pm HST and check out is before 11am HST.

This is a remote check-in location, and no front desk is actually located on this property. We have an office at our Paki Maui property located just down the street at 3615 Lower Honopiilani Road, Lahaina, Hawaii 96761, that has Front Desk hours from 8:00AM to 8:00PM and is available to you for any emergency questions.

You may request for early check in or late checkout, which will be subject to availability. Fees may apply.

If you made an online reservation, you will be receiving an email confirmation. Please check your spam/junk mail folder if you have not received anything. To reconfirm your reservation, you can call our customer representative at (800) 367-5004 or send us an email [email protected].

Yes, you can upgrade to a larger suite or room with a view. Call us at (800) 367-5004 and a customer representative will be delighted to assist you.

We do not charge a resort fee.

You may make requests at the time of booking. Please note, requests are not guaranteed but we will do our best to accommodate all requests.

Unfortunately, we do not.

Yes, every room includes free wifi.

Unfortunately, we do not.

For a full list of amenities, please visit our Guest Rooms page.

All our rooms are non-smoking in compliance with state law.

Unfortunately, we do not.

Unfortunately we do not.

Complimentary bathroom amenities include shampoo, conditioner, body lotion, facial soap, and body soap.

Yes, we have a pool, but we do not have a Jacuzzi.

Yes, we provide beach towels.

We have 2 floors but no elevators.

All 1-bedrooms have 1 queen and 1 sofabed. All 2-bedrooms have 1 king, 1 queen, and 1 sofabed OR 1 queen, 2 twins and 1 sofabed.

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

We do not. However, we are directly across from Honokowai Fish Market and directly down the road from Honokowai Marketplace.

No, we do not.

We do not offer airport shuttles or transfers. However, transportation is available from the airport to the property including taxis, buses, and car service. Since Kahului Airport is a considerable distance from West Maui, we strongly advise that you rent a car during your stay on Maui.

Polynesian Shores is located directly on Kaanapali Beach. However, the beach fronting our property may not be suitable for swimming. Honokowai Beach Park is adjacent to our property and is within walking distance from the resort. This beach park is recommended for swimming and snorkeling.

Polynesian Shores is located about 29 miles from Kahului Airport, and 1 mile from Kapalua Airport.

Yes, we call a taxi for you as needed and requested.

Parking is available free of charge.

All reservations require a deposit to be charged at the time of booking, with the remaining balance due upon check-in. The deposit amount varies, depending on the selected travel dates. For stays from:

• December 19 - March 31 2 Nights Deposit required
• April 1 - December 18 1 Night Deposit required

*Please note: If your travel dates fall within two policy periods, the larger deposit policy will be applicable.

The credit card used for the deposit must be in guest's name or in the name of a member in the traveling party. The outstanding balance will be collected upon check-in, if not provided prior to arrival. Reservations are not confirmed until the initial deposit and reservation processing fee is received.

• Cancellation Policy
  For arrivals through December 18, 2020:
  • Castle will provide a full refund (not including the $30 + tax non-refundable reservation processing fee) for cancellations at least 3 days prior to arrival.
  • If cancellation is made fewer than 3 days to arrival (including no-shows), 1 night room rate plus tax and reservation processing fee plus tax are forfeited.
  For arrivals December 19, 2020 and beyond:
  • Castle will provide a full refund (not including the $30 + tax non-refundable reservation processing fee) for cancellations at least 30 days prior to arrival.
  • If cancellation is made fewer than 30 days to arrival (including no-shows), 1 night room rate plus tax and reservation processing fee plus tax are forfeited.

• Deposit:
  • A 50% deposit will be charged at the time of booking
• Remaining Balance:
  • Due 45 days prior to arrival for stays from December 19 - January 2
  • Due 60 days prior to arrival for stays from January 3 - March 31
  • Due 90 days prior to arrival for stays from December 23 - January 2

*Please note: In case your travel dates fall within multiple policy periods, the remaining balance will be due at the earlier date.

The credit card used for the deposit must be in guest's name or in the name of a member in the traveling party. Reservations are not confirmed until the initial deposit and the non-refundable $25 reservation processing fee is received.

• For arrivals through December 18, 2020:
  • Castle will provide a full refund (not including the $30 + tax non-refundable reservation processing fee) for cancellations at least 3 days prior to arrival.
  • If cancellation is made fewer than 3 days to arrival (including no-shows), total payment minus damage waiver plus tax, cleaning fees plus tax, and resort fees plus tax is forfeited.
  For arrivals December 19, 2020 and beyond:
  • Castle will provide a full refund (not including the $30 + tax non-refundable reservation processing fee) for cancellations at least 30 days prior to arrival.
  • If cancellation is made fewer than 30 days to arrival (including no-shows), total payment minus damage waiver plus tax, cleaning fees plus tax, and resort fees plus tax is forfeited.

Please visit www.castleresorts.com/package-policy/ if you have booked a package deal or as a corporate club member to see specific deposit & cancellation policies, package inclusions, and a comprehensive list of all applicable terms & conditions for your selected package.

Room rates are subject to Hawaii General Excise Tax and Transient Accommodations Taxes, which currently totals 14.416%.

A non-refundable $30 Reservation Processing fee will be charged at the time of booking.

Also, a cleaning fee will be applied to all bookings. Fees are per stay, per condo unit, plus taxes.

• 1-9 Nights Stay
  • One Bedroom $165
  • Two Bedroom $195
• 10+ Nights Stay
  • One Bedroom $200
  • Two Bedroom $285

There is a 2 Night Minimum Stay for all reservations, except for stays from December 23 - March 31 when there is a 4 Night Minimum stay.

• • Children 17 and under stay free using existing bedding; total occupants including children cannot exceed the maximum occupancy of the confirmed room. Noncompliance with this policy can result in a supplemental per person fee an/or immediate cancellation of the right to occupy the unit.
  • Cribs are subject to availability and can be rented for $20 per night.
  • Rollaway Beds are subject to availability and can be rented for $30 per night.

• • Free parking is available for 1 vehicle per unit.
  • Additional housekeeping services can be requested for a surcharge.

To be eligible for a qualified rate (Military, Senior, Kamaaina, Government, AAA/CAA, Commercial, Airline employee, Owner Club, Travel Agent, etc.) guests must present a valid form of identification at check-in. If you are unable to provide sufficient identification, Castle Resorts & Hotels will provide you with the best available rate at the time of check-in.

Castle offers a pre-pay & non-refundable rate for selected properties at various times. To be eligible for this special rate, the full amount must be paid by the time of booking. All bookings are final and may only be altered by a qualified Castle Employee. Cancellation will result in a full stay charge.

Unless you have booked a specific unit, Castle Resorts & Hotels cannot guarantee requests for specific units, but will honor such requests when feasible based on availability at check-in. Castle Resorts & Hotels reserves the right to substitute alternate accommodations of a similar or superior room type. All reservations are subject to change or cancellation if rooms become unavailable for reasons including, but not limited to, natural disasters or other acts of nature, damage to the property or maintenance problems, strikes, owner usage, sale of unit, changes in applicable law, or failure of other guests to vacate as scheduled.

Please note that there is no front desk located on this property. It is remote check-in only. For any emergencies please contact our Paki Maui property located just down the street at 3615 Lower Honopiilani Road, Lahaina, Hawaii 96761. Front desk hours: 8am - 8pm
After hours security provided on property
Check-in: 3 pm
Check-out: 11 am
For after hours check-in and parking instructions, please call the property in advance at (808) 874-8700

Pets are not allowed in our guest rooms or resort area, with the exception of service animals. Noncompliance with this policy can result in a penalty fee and dismissal from the property.

• • Rates, restrictions, policies and all information are subject to change without notice.
  • Occupancy of the unit is subject to the house rules of Polynesian Shores, which are applicable to all owners, guests and occupants.
  • Castle Resorts & Hotels reserves the right to terminate occupancy without a refund should violations of house rules occur.
  • At least one person from the confirmed party must register at the front desk during business hours and be the responsible occupant for the entire length of stay.
  • No subleasing is allowed.
  • All offers are subject to program availability.
  • Rates are listed in US dollars except where noted otherwise.
  • All published rates are commissionable to travel agents at 10%.